Customer Service Policies

Return Policy

All items are handmade so therefore all sales are final. If items are received damaged or you are unhappy with something, we will issue a credit or replace the item. Please contact us at (949) 369-1077 Monday through Friday 8am to 4pm PST or email

Privacy Policy

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience - Your information helps us to better respond to your individual needs
  • To improve our website - We continually strive to improve our website offerings based on the information and feedback we receive from you
  • To improve customer service - Your information helps us to respond to your customer service requests and support needs
  • To process your transaction - Your information, will not be sold, exchanged, transferred, or given to any other company for ANY reason
  • To send you periodic emails - The email address you provide for order processing, will only be used to send you information and updates pertaining to your order, promotion, or to promote other site features that you may enjoy

*Your information will not be sold, exchanged, transferred, or given to any other company for solicitation and/or promotional purposes, or for ANY other reason whatsoever. You may subscribe and unsubscribe to future marketing from JolieUSA by emailing

Delivery and Shipping Policy

Since all products are handcrafted to order; we will ship within 5-10 business days. We use USPS priority shipping out of California, US which will take 1-3 business days once shipped.
If you are in Canada, please contact us directly with your order.